Shipping policy

Shipping Policy

Last updated: July 2026

Thank you for choosing ORVANE. We are committed to delivering your order with care and ensuring a smooth shopping experience.

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Please note that processing times may vary during peak seasons, promotions, or special launches.

Shipping Destinations

ORVANE currently ships across the United Arab Emirates, with plans to expand to additional regions in the future.

If your country is not available at checkout, please contact us for assistance.

Estimated Delivery Times

Estimated delivery times are as follows:

  • Dubai, Abu Dhabi, and Sharjah: 1–3 business days.
  • Other Emirates: 2–5 business days.

Delivery times are estimates and may vary depending on courier services, weather conditions, and other circumstances beyond our control.

Shipping Fees

Shipping costs are calculated at checkout based on your location and selected delivery method.

From time to time, ORVANE may offer free shipping promotions, which will be clearly communicated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or message containing your tracking information, where available.

Please allow up to 24 hours for tracking updates to appear.

Cash on Delivery

If Cash on Delivery (COD) is available, additional fees may apply and will be displayed during checkout.

Customers choosing COD are responsible for ensuring that someone is available to receive and pay for the order at the delivery address.

Delays and Delivery Issues

While we strive to meet all delivery estimates, ORVANE is not responsible for delays caused by:

  • Courier service interruptions.
  • Public holidays.
  • Weather conditions.
  • Customs procedures or governmental actions.
  • Incorrect or incomplete shipping information provided by the customer.

If a package is returned to us due to an incorrect address or repeated failed delivery attempts, additional shipping charges may apply.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date.

We will work with the shipping provider to investigate the issue and find an appropriate solution.

Order Changes and Cancellations

Once an order has been processed or shipped, it cannot be modified or cancelled.

Please review your shipping details carefully before completing your purchase.

Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

ORVANE

Website: shoporvane.com

Email: info@shoporvane.com

Your Space. Your Comfort. 🤎