Return & Refund Policy

Last updated: July 2026

At ORVANE, your comfort and satisfaction are important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return, items must meet the following conditions:

• The item must be unused, unworn, and in its original condition.
• The item must be returned in its original packaging, with all tags and accessories included.
• Proof of purchase or order confirmation must be provided.
• Return requests submitted after 7 days from the delivery date will not be accepted.

To initiate a return, please contact us at info@shoporvane.com with your order number and the reason for the return.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged or defective:

• Personal care and self-care products that have been opened or used.
• Beauty and skincare items.
• Gift cards.
• Items marked as final sale.
• Customized or personalized products.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receiving your order, including photos of the issue, so that we can review and resolve it as quickly as possible.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

Shipping fees and cash-on-delivery charges, if applicable, are non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

We recommend using a trackable shipping service, as ORVANE cannot guarantee receipt of returned items.

Exchanges

We currently offer exchanges only for defective, damaged, or incorrectly delivered items. Subject to product availability, we will gladly replace eligible products.

Cancellations

Orders may be cancelled only before they have been processed or shipped. Once an order has been dispatched, it can no longer be cancelled and must follow the return process outlined above.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

ORVANE

Email: info@shoporvane.com

Website: shoporvane.com

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Your Space. Your Comfort. 🤎